Subscription & Cancellation Terms
Subscription & Cancellation Terms
1. Subscription Models
We offer the following subscription options:
a) 3-Month Subscription: Minimum commitment of 3 billed cycles from the first delivery (around 3 months at a 28-day delivery interval). Deliveries are made at the interval specified in the respective offer (e.g. monthly).
b) 12-Month Subscription: Minimum commitment of 12 billed cycles from the first delivery (around 12 months at a 28-day delivery interval). Deliveries are made at the interval specified in the respective offer.
2. Automatic Renewal
After the respective minimum commitment period expires, the subscription automatically continues on a month-to-month basis for an indefinite period. Prices valid at the time of renewal apply.
3. Cancellation
a) During the minimum commitment period: Ordinary cancellation is excluded during the minimum commitment period. The right to extraordinary termination for good cause remains unaffected.
b) After the minimum commitment period: The subscription may be cancelled at any time, with no notice period. The cancellation takes effect immediately; a delivery that has already been charged will still be sent.
c) Cancellation methods: Cancellation may be submitted via:
– The cancellation button on our website
– Email to: hello@nouxx.com
– Letter to: nōuxx GmbH, Kollwitzstr. 76, 10435 Berlin, Germany
4. Right of Withdrawal for Subscriptions
Regardless of the above cancellation terms, as a consumer you are entitled to the statutory right of withdrawal pursuant to our withdrawal policy. You may withdraw from the subscription contract within 14 days of receiving the first delivery without giving reasons.
Please note: The right of withdrawal expires prematurely for sealed products that are not suitable for return for health protection or hygiene reasons if the seal has been removed after delivery.
5. Prices and Payment
The subscription price stated in the respective offer (incl. VAT and shipping costs, if applicable) is due for each delivery. We automatically charge your specified payment method no earlier than one (1) week before dispatch of the next delivery.
Price changes will be communicated to you by email at least four (4) weeks before they take effect. In the event of a price increase, you have the right to cancel the subscription effective as of the date the price increase takes effect.
6. Pausing
You can pause your subscription at any time in your customer account, for one, two or three months. During the pause you receive no deliveries and your payment method is not charged. Deliveries resume automatically when the pause ends. The minimum commitment under section 1 counts billed cycles, so a pause postpones the outstanding cycles accordingly. You can also reach us at hello@nouxx.com.
7. Applicable Terms
Our General Terms and Conditions apply in addition.
Last updated: October 2026